Suppliers

The Suppliers module is your supplier register. Every NCR, CAPA, and RMA in Sertiq is bound to exactly one supplier, and each supplier carries a quality score, a risk band, and an evaluation history. This page is the operational home for clause 8.4.1 (general supplier control) — see ISO 9001 clause 8.4 mapping.

Supplier list

Suppliers are grouped by risk band (High / Medium / Low). Each row shows the supplier’s quality score (0–100), open NCR count, and the last evaluation date.

Click Add supplier to register a new one. Required fields: name, category, country, primary contact email. Optional: full address, secondary contacts, tax / DUNS reference, free-form notes. The starting risk band is set manually (default medium) and recomputes automatically after the first finalised evaluation.

Filtering and search

• Search — name and contact email, debounced 180 ms.
• Category facet — filters to one supplier category (e.g. castings, machining, electronics).
• Status facet — active / inactive. Default hides inactive.
• Risk band facet — High / Medium / Low.

Global search (Cmd+K) also resolves supplier names in one keystroke from anywhere in the app — see Workspace UX.

Supplier detail

The supplier page combines a scorecard with every linked record: evaluations, NCRs, CAPAs, returns (RMA), AI risk profile, and documents.

From here you can:

• Run a new evaluation (score-driven; feeds the quality score and risk band).
• Edit identity and contact info.
• Jump to any linked NCR / CAPA / RMA by clicking its number — the swim-lane on each list also deep-links here.
• Generate this supplier’s audit .docx (Starter+) or AI Risk Profile (Pro+).
• Deactivate the supplier (preserves history; removes from picker and analytics).
• Delete the supplier (cascade-protected — open NCRs / RMAs must be closed first).

Quality score (0–100)

The supplier quality score is recomputed by a Postgres trigger on every:

• NCR publish, status change, or close.
• CAPA close or effectiveness verification.
• RMA close.
• Evaluation finalisation.

Score logic (simplified):

• Starting score: latest evaluation’s weighted score, or 70 if no evaluation yet.
• Subtract 5 points per open minor NCR (capped at 15).
• Subtract 10 points per open major NCR (capped at 30).
• Subtract 20 points per open critical NCR (capped at 40).
• Subtract 15 points per overdue CAPA (capped at 30).
• Add 5 points for each effective verification in the last 90 days (capped at 15).

The final score is clamped to [0, 100]. Mappings to risk band:

Score	Risk band
80–100	Low
50–79	Medium
0–49	High

You can override the auto-computed risk band from the supplier detail page if you have policy reasons (e.g. a flight-safety supplier auto-pinned to High regardless of score). Overrides are tagged and surface as risk_band_override = true in exports.

Evaluations

Each supplier carries an evaluation history. The default template uses five weighted dimensions:

Dimension	Default weight
Quality (PPM, NCR rate)	30%
Delivery (OTD, lead time)	20%
Compliance (certs, ISO 9001)	20%
Communication / responsiveness	15%
CAPA capability	15%

Edit weights from Settings → Evaluation template (admin only). Weights must sum to 100. Score per dimension is 0–100; the weighted total drives the quality score.

Evaluations are immutable once finalised — to correct, run a new one. Historical evaluations stay on file for the audit trail. See Status lifecycle.

Edge cases

Cannot delete an active supplier. A supplier with open NCRs, open CAPAs, or open RMAs cannot be deleted. The RPC raises errcode = 'P0001' with the count of blockers. Close or reassign first, then retry — or use Deactivate to remove from the picker while keeping the record.

Supplier merge / dedupe. Not yet supported in-app. If you have duplicate registrations (e.g. Acme Ltd and Acme Limited), the workaround is to deactivate one and re-link records manually via supabase SQL — open a support ticket and we’ll do the merge for you. Native merge is on the v1.3 roadmap.

Multi-site supplier. Each Sertiq tenant can register the same legal entity at multiple sites if you need separate scorecards per plant. Use the Site field on Enterprise multi-site, or append the city in the supplier name for single-site plans.

Plan limits

Plan	Max suppliers
Free	5
Starter	25
Pro	100
Enterprise	Unlimited

The cap applies to status = 'active' suppliers only. Deactivate to free a slot without losing history.

Related

• NCRs — every NCR is bound to one supplier.
• CAPA — corrective actions feed back into the score.
• AI assist — Supplier Risk Profile narrative.
• Analytics — supplier-axis Pareto.
• Reports — supplier audit .docx.
• ISO 9001 clause 8.4 mapping — what auditors look for.