Non-Conformances
Raise, triage, and close NCRs against suppliers with auto-numbering and optional photo/PDF evidence.
Sertiq Docs
Run your supplier quality programme — NCRs, CAPAs, audits, reports — without the spreadsheets.
Corrective Actions
Track CAPAs end-to-end with assignees, due dates, root-cause analysis, and effectiveness verification.
AI assist
Draft an NCR or CAPA from a one-line description; let Claude propose containment, root cause, and an action plan.
Reports & analytics
One-click .docx supplier audit packs, plus dashboards for monthly volume, overdue work, and supplier risk.
What it looks like
Section titled “What it looks like”NCRs grouped by supplier, scored by risk band
Section titled “NCRs grouped by supplier, scored by risk band”Every non-conformance lives under one supplier, with severity, status, and an ISO 9001 8.4 issue type. Swim-lane view shows you where the volume is — and where the criticals are.
A single NCR — containment, 8D, AI root cause, supplier SCAR portal
Section titled “A single NCR — containment, 8D, AI root cause, supplier SCAR portal”The NCR detail page is the audit-ready surface: description, containment action, linked CAPAs, structured 8D problem solving, AI Root Cause Analysis, a tokenised SCAR link your supplier can fill in online, and one-click PDF / DOCX export.
CAPAs in a sortable, filterable table
Section titled “CAPAs in a sortable, filterable table”Corrective actions in a unified DataTable — sortable columns, faceted filters (status / type / overdue), bulk actions, URL-driven state.
Pareto analytics — the vital few drivers
Section titled “Pareto analytics — the vital few drivers”Where are the NCRs actually coming from? Three Pareto charts: by supplier, by issue type, by severity. The 80% line tells you where to focus.
One supplier, one scorecard
Section titled “One supplier, one scorecard”Quality score, risk band, last evaluation date, all linked NCRs / CAPAs / RMAs / documents, and AI risk analysis — every supplier in one place.
Global search across everything (⌘K)
Section titled “Global search across everything (⌘K)”One search box spans NCRs, CAPAs, suppliers, RMAs, and calibration tools. Two characters and you are there.
