AI assist
Sertiq’s AI features run on Claude Haiku 4.5 by default (configurable per-org by an admin). Every call costs AI credits, which are bundled with each paid plan and topped up via Stripe.
| Feature | Where | Cost | Plan |
|---|---|---|---|
| NCR draft autofill | NCR new | 1 credit | Free+ (with credits) |
| CAPA draft from NCR | CAPA new | 1 credit | Free+ (with credits) |
| 8D autofill (D1-D8) | NCR 8D drawer | 1-5 credits | Enterprise |
| Root Cause Analyst (RCA) | NCR detail · Brain icon | 3 credits | Pro+ |
| Supplier Risk Profile | Supplier detail · AI Risk tab | 5 credits | Pro+ |
| Pareto / Trend Insights | Reports (admin toggle) | 3 credits | Starter+ |
Cost control — cached reports, free to view
Section titled “Cost control — cached reports, free to view”Every AI-generated report (RCA, supplier risk, pareto insights) is persisted to the database on generation. Opening the drawer/panel calls a GET endpoint that returns the cached result for free. Credits are only consumed when the user explicitly clicks Generate or Regenerate.
When a cached report exists, users see a banner:
⚠️ This NCR already has a root-cause analysis. Generated 2h ago by Mariusz. You’re viewing the saved report — no credits spent.
…and an explicit Regenerate (3 credits) button gated by a confirmation modal.
Root Cause Analyst (RCA)
Section titled “Root Cause Analyst (RCA)”Triggered from any NCR detail page via the Brain icon in the header. Returns:
- 2-4 probable root causes with confidence (low/medium/high) and Ishikawa 6M category (Man, Machine, Method, Material, Measurement, Environment)
- 5-Whys starter questions to drive deeper investigation
- Immediate actions — 2-4 containment / investigation steps
- One-line top verdict for the report summary
Context fed to the model: current NCR fields (part, lot, quantity, defect description), supplier (name + risk band), last 90 days of NCRs for the same supplier (severity breakdown + last 5 titles), linked CAPAs with any filled-in root_cause.
Persisted in ncr_ai_reports. View history in the AI Reports section on the NCR detail page; download any report as PDF.
Supplier Risk Profile
Section titled “Supplier Risk Profile”Triggered from supplier detail → AI Risk tab. Returns:
- Overall risk (low / medium / high / critical) + risk score 0-100
- 3-5 risk drivers with severity + evidence (numbers, dates)
- 3-5 recommended actions with urgency (this week / this month / this quarter) and owner (QE / Procurement / Supplier Development)
- QBR summary — 2-3 sentences fit for a Quarterly Business Review
Context: 12 months of NCRs, CAPAs, SCAR requests, RMAs for this supplier — all the quality history Sertiq has on them.
Persisted in supplier_ai_risk_profiles. Regenerate keeps history; copy-to-clipboard on the QBR summary.
Pareto / Trend Insights
Section titled “Pareto / Trend Insights”Org-wide trend analysis covering the last 90 days. Returns:
- Top issues (Pareto top 3-5) with count, percentage, trend arrow, delta vs previous 90 days
- Rising concerns — things growing fast even if small absolute
- Suppliers at risk — by NCR count + worst severity
- CAPA health — open / overdue / effectiveness percentage
- Narrative + recommended focus — one thing to fix this week
Status: Pareto Insights is currently disabled on the dashboard. Surfaces in Reports behind an admin toggle (org settings). Cached weekly per organization in
org_pareto_insights.
Anthropic model
Section titled “Anthropic model”Default: claude-haiku-4-5-20251001. Admins can override per-org from Settings → AI (table system_settings.anthropic_model). Sonnet 4.6 costs ~10× more but is reserved for future premium features (RAG document Q&A, audit prep).
Credit topups
Section titled “Credit topups”| Pack | Credits | Price | Per credit |
|---|---|---|---|
| Small | 100 | £5 | £0.050 |
| Medium | 500 (+15% bonus) | £20 | £0.035 |
| Large | 1,500 (+50% bonus) | £50 | £0.022 |